Implemented enterprise-grade SIEM monitoring and 24/7 managed security services for a fast-growing payments fintech, cutting mean time to detect security incidents from days to under 15 minutes.
PayForward processes over $400M annually in payment volume but had no dedicated security operations function — alerts from scattered point tools went largely unreviewed, and a near-miss credential-stuffing attack that took three days to notice was the wake-up call that brought them to Digivance.
We implemented a Splunk-based SIEM aggregating logs across their entire environment, built automated SOAR playbooks for the most common incident types, and stood up 24/7 monitoring through our managed security service — giving PayForward genuine round-the-clock coverage without hiring an in-house SOC team.
Logs and alerts were scattered across a dozen disconnected tools with no one systematically reviewing them — meaning genuine threats could go unnoticed for days, as the credential-stuffing incident proved.
With no defined incident response process or on-call rotation, responding to a confirmed security event depended on whichever engineer happened to notice it first.
As a payments processor, PayForward needed to meet strict PCI DSS logging, monitoring, and retention requirements — gaps in their current setup put their processing certification at risk.
Existing security tools generated hundreds of low-value alerts daily, training the small IT team to ignore notifications entirely rather than investigate them.
Building a 24/7 in-house security operations centre would have required hiring 6-8 analysts — a cost far beyond what a company at PayForward's stage could justify.
Payment fintechs are a constant target for credential stuffing, account takeover, and fraud rings — PayForward had no systematic way to detect these evolving attack patterns.
We deployed and configured Splunk to aggregate logs from every critical system — application, infrastructure, identity, and payment processing — giving PayForward a single pane of glass for security visibility for the first time.
Detection rules were tuned iteratively against real alert volume and outcome data, cutting false-positive alerts by 60% so the team's attention goes to genuinely actionable signals instead of noise.
We built automated response playbooks for the most frequent incident types — credential stuffing, suspicious login patterns, and unusual transaction velocity — so containment starts automatically, not after a human notices.
Digivance's managed security service now provides round-the-clock monitoring and first-response triage, giving PayForward genuine 24/7 coverage without the cost of an in-house SOC team.
Log collection, retention periods, and access controls were configured specifically to satisfy PCI DSS requirements, closing the compliance gaps that put their processing certification at risk.
Integrated threat intelligence feeds specific to payments and fintech fraud patterns, so detection rules stay current against the specific attack types PayForward is most likely to face.
Splunk SIEM went live with logs flowing from every critical system within the first month, immediately surfacing several previously-invisible misconfigurations and stale access grants.
24/7 managed monitoring went live alongside the first set of SOAR playbooks. Mean time to detect dropped from days to under 15 minutes for genuine security events.
Zero critical alerts have been missed since go-live. PCI DSS logging and retention requirements fully satisfied ahead of PayForward's next processing certification renewal.
"Before Digivance, our security posture was hope. We had tools generating alerts nobody looked at. Now we have a team watching our environment around the clock, and when something genuinely matters, we know about it in minutes, not days. That's the difference between a near-miss and a headline."
Talk to us about SIEM, managed security, or your next compliance deadline.