Connected a manufacturer's ERP, CRM, and warehouse management systems that had run in complete isolation for a decade — eliminating over 20 hours a week of manual data re-entry.
Corrigan Industrial had run SAP for finance and production, Salesforce for sales, and a standalone warehouse management system for a decade — with zero integration between them. Every order required staff to manually re-key the same customer and order data into three separate systems, a process that consumed over 20 hours of staff time every week and was a constant source of costly data entry errors.
Digivance designed and built a middleware integration layer connecting SAP, Salesforce, and the warehouse system through a combination of REST APIs and event-driven messaging. Orders now flow automatically from sales through fulfilment without a single manual re-entry step, and all three systems stay in sync in near real time.
Every single order required staff to manually re-enter the same customer and order details into SAP, Salesforce, and the warehouse system separately — a process that ate over 20 hours of staff time weekly.
Manual re-keying inevitably introduced mismatches between systems — wrong quantities, mismatched customer records, and pricing discrepancies that caused fulfilment delays and customer complaints.
Sales had no visibility into actual production or inventory status in SAP, and warehouse staff had no visibility into new orders until someone manually keyed them in, often a day or more later.
Customer information existed as three separate, frequently inconsistent records across the three systems, with no reliable single source of truth for account history or contact details.
SAP and the warehouse system's older versions had limited and inconsistently documented integration capabilities, requiring careful custom integration work rather than an off-the-shelf connector.
As order volume grew, the manual re-entry process became an increasingly severe bottleneck, with staff unable to keep pace during peak periods without significant overtime.
We mapped the complete data flow across SAP, Salesforce, and the warehouse system to understand exactly what data needed to move where, and identified where inconsistent data models needed translation.
Built a dedicated middleware layer to bridge the three systems' differing data formats and protocols, avoiding fragile point-to-point connections that would become unmanageable as more systems are added later.
Implemented event-driven messaging so a new order in Salesforce automatically triggers the corresponding SAP production record and warehouse fulfilment task — no manual step required anywhere in the chain.
Built custom adapters to work around SAP and the warehouse system's limited native integration capabilities, ensuring reliable data exchange despite the age of the underlying platforms.
Every integration point includes explicit validation and error handling, with automatic alerting when data doesn't match expected formats — catching issues immediately instead of days later during reconciliation.
Ran the new integrated flow in parallel with the manual process for three weeks, comparing outputs to validate accuracy before fully retiring the manual re-entry workflow.
Middleware architecture designed and the first integration point — Salesforce to SAP order flow — went live, immediately eliminating the highest-volume manual re-entry step.
Warehouse management system integration completed, connecting all three core systems. Three-week parallel-run validation confirmed data accuracy before full cutover.
Manual data entry process fully retired. Staff previously dedicated to re-keying data reassigned to higher-value work. Integration has maintained 99.5% reliability with zero order data mismatches since launch.
"We'd lived with triple data entry for so long we'd stopped thinking of it as a problem — it was just how things worked. Digivance showed us it didn't have to be that way. Orders now flow from a sales call straight through to the warehouse floor without anyone touching a keyboard in between, and our error rate has essentially disappeared."
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