Digivance Solutions ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (www.digivancesolutions.com), use our services, or communicate with us. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
a) Information You Provide Directly
- Contact Forms: Name, email address, phone number, company name, and message content when you submit a contact or inquiry form.
- Consultation Bookings: Scheduling details, project description, and any supporting documents you share with us.
- Newsletter Sign-Up: Email address and first name.
- Client Onboarding: Business information, access credentials, billing details, and any other information necessary to deliver our services.
b) Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
- Device Information: Device type, screen resolution, and browser language settings.
- Cookies & Similar Technologies: Session cookies, preference cookies, analytics cookies (Google Analytics 4), and marketing pixels (Meta Pixel, LinkedIn Insight Tag).
c) Information from Third Parties
- Social media platforms when you engage with our ads or content.
- CRM platforms and marketing tools used to enrich contact records (e.g., industry, company size).
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, manage, and improve the digital marketing and web development services you engage us for.
- Communication: To respond to your enquiries, send project updates, invoices, and important service announcements.
- Marketing: To send newsletters, industry insights, and promotional content — only where you have provided consent or there is a legitimate interest.
- Analytics: To understand how our website is used, identify popular content, and improve user experience.
- Legal Compliance: To meet our obligations under applicable laws, resolve disputes, and enforce our agreements.
- Security: To detect, prevent, and address fraud, abuse, and security incidents.
3. Sharing of Information
We do not sell your personal information. We may share it in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, email platforms, payment processors). These vendors are contractually bound to protect your data.
- Platform Partners: Advertising platforms such as Google, Meta, LinkedIn, Amazon, and TikTok when running paid campaigns on your behalf — only to the extent necessary to run those campaigns.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
- Legal Requirements: When required by law, court order, or governmental authority.
4. Cookies & Tracking Technologies
We use the following categories of cookies:
| Cookie Type |
Purpose |
Can Be Opted Out? |
| Essential | Website functionality, session management | No (required) |
| Analytics | Google Analytics 4 — usage statistics | Yes |
| Marketing | Ad retargeting, conversion tracking (Meta, Google Ads, LinkedIn) | Yes |
| Preference | Remember user settings and language | Yes |
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:
- Client data: Retained for the duration of the engagement plus 5 years.
- Marketing contacts: Retained until you unsubscribe or request deletion.
- Website analytics data: Aggregated data retained for up to 26 months via Google Analytics 4.
- Financial records: Retained for 7 years to comply with tax and accounting obligations.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request erasure of your data where there is no compelling reason for continued processing.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Portability: Receive your data in a structured, machine-readable format.
- Withdraw Consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, email us at privacy@digivancesolutions.com. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website.
- Access controls limiting data access to authorised personnel on a need-to-know basis.
- Regular security assessments and software updates.
- Secure data storage with reputable cloud providers.
While we take these precautions seriously, no data transmission over the internet can be guaranteed 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
8. Third-Party Links
Our website may contain links to third-party websites, social platforms, or tools. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a prominent notice on our website or by sending an email to the address associated with your account. The date of the most recent revision will always be displayed at the top of this page.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: